Full Contact Center System

ENGAGE – Everything
A Modern Contact Center Needs

UNIVERGE BLUE ENGAGE – 3 Packages

  Engage Core Engage Advanced Engage Complete

WHAT IS IT?
The Contact Center Made Simple!
A cost-effective voice-only contact center capabilities, available directly from your UNIVERGE BLUE CONNECT desktop app
Extend your Contact Center Capabilities
A flexible solution providing sophisticated contact center capabilities to increase customer satisfaction for business of any size.
Optimize your Customer Experience
A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.

FEATURES
  • Inbound Voice Queues
  • Supervisor functions including monitor, barge and whisper
  • Real-Time & Graphics Reports
  • Call Recording

Available only with a UNIVERGE BLUE CONNECT plan
All Contact Center Core
functionalities plus:
  • Scheduled, Historical & Custom Reports
  • Customizable IVRs
  • Skill-Based, Geo & Rule-based Routing
  • Ability to purchase Email, Chat & SMS channel add-ons

Available with an UNIVERGE BLUE CONNECT plan or with your existing phone system
All Contact Center Advanced
functionalities plus:
  • Chat, Email & SMS Channel Queues
  • Outbound Notification Campaigns (Voice, Email & SMS)
  • Schedule Manager
  • QA Evaluator Templates & Scoring
  • Custom CRM Integrations
  • Advanced self-service IVR applications

Available with an UNIVERGE BLUE CONNECT plan or with your existing phone system
  • Contact center system
  • omni-channel customer experience
  • agent desktop
  • skills based | prefered agent | geo routing
  • dynamic notifications
  • customizable auto- attendants
  • customer journey & insights
  • automatic callbacks
  • real-time dashboards & live monitoring
  • historical reports
  • realtime agent status
  • supervisor tools

We don't just install and service business phone systems, we become friends through personal attention. You can always count on us for friendly and quick service. This is important to us–and becomes our highest priority.

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