Full Contact Center System

	Engage Core	Engage Advanced	Engage Complete
WHAT IS IT?	The Contact Center Made Simple! A cost-effective voice-only contact center capabilities, available directly from your UNIVERGE BLUE CONNECT desktop app	Extend your Contact Center Capabilities A flexible solution providing sophisticated contact center capabilities to increase customer satisfaction for business of any size.	Optimize your Customer Experience A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.
FEATURES	Inbound Voice Queues Supervisor functions including monitor, barge and whisper Real-Time & Graphics Reports Call Recording Available only with a UNIVERGE BLUE CONNECT plan	All Contact Center Core functionalities plus: Scheduled, Historical & Custom Reports Customizable IVRs Skill-Based, Geo & Rule-based Routing Ability to purchase Email, Chat & SMS channel add-ons Available with an UNIVERGE BLUE CONNECT plan or with your existing phone system	All Contact Center Advanced functionalities plus: Chat, Email & SMS Channel Queues Outbound Notification Campaigns (Voice, Email & SMS) Schedule Manager QA Evaluator Templates & Scoring Custom CRM Integrations Advanced self-service IVR applications Available with an UNIVERGE BLUE CONNECT plan or with your existing phone system